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天美传媒 Bluedoor Pty Limited Complaints Policy

天美传媒 Complaints Handling Policy and Procedure

天美传媒 Bluedoor Pty Limited (鈥溙烀来解��, 鈥渨e鈥�, 鈥渦s鈥�) is fully committed to handling complaints promptly and fairly. We have policies and procedures in place to resolve any concerns in this manner and will provide a response within 30 days.

How Can Complaints be Lodged?

You can lodge complaints against 天美传媒 in relation to the provision of financial services or the 天美传媒 complaints handling process itself by:

How Your Complaint Will be Handled

天美传媒 will deal with and manage your complaint fairly, objectively and without actual or perceived bias, including ensuring that you鈥檒l be allowed an adequate opportunity to make your case and wherever possible, the complaint is considered by staff not involved in the subject matter of the complaint.

Complaint Timeframes

天美传媒 will ensure complaints are acknowledged promptly within 24 hours (or one business day) of receiving it, or as soon as practicable.

天美传媒 may acknowledge complaints/disputes verbally or in writing (email, post or social media channels). When determining the appropriate method of communication, we will consider the method used by you to lodge your complaint and any preferences you may have expressed about the communication method.

Complaint Outcomes

天美传媒 will investigate your complaint and will advise you of the outcome once it makes a decision.

Escalating Your Complaint

If the matter is not resolved to your satisfaction or you do not receive a response from us within 30 days. You can escalate your complaint to the Australian Financial Complaints Authority (AFCA). This service is provided to you free of charge.

For further information, contact AFCA by:

  • Mail: Australian Financial Complaints Authority Limited, GPO Box 3 Melbourne VIC 3001
  • Phone: 1800 931 678
  • Facsimile: (03) 9613 6399
  • Email: info@afca.org.au
  • Website: